Privacy Policy

Overview

Mill Pond Counseling LLC (“Mill Pond,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we handle information collected through our website and in connection with our mental health services. Protected Health Information (PHI) related to clinical care is governed by our HIPAA Notice of Privacy Practices, which is provided separately at intake.

Information We Collect

• Contact details you submit through forms, email, or phone (name, email, phone, message).
• Basic technical data such as IP address, browser type, device, and pages visited.
• Information you choose to share when inquiring about services or scheduling.

How We Use Information

• To respond to inquiries and coordinate scheduling.
• To provide, maintain, and improve our website and services.
• To comply with legal, regulatory, and professional obligations.

HIPAA & Clinical Records

Clinical communications and records are protected under HIPAA and Massachusetts law. Our HIPAA Notice of Privacy Practices describes your rights regarding PHI, including access, amendment, accounting of disclosures, and confidential communication.

Cookies & Analytics

Our website may use basic cookies and privacy-respecting analytics to understand traffic patterns. We do not sell personal information.

Third-Party Services

We use vetted vendors (such as our scheduling and client portal) that are required to safeguard your information consistent with HIPAA and applicable law.

Your Choices

You may opt out of non-essential communications at any time. To request access to or deletion of information you have submitted through our website, contact us using the details below.

Contact

Mill Pond Counseling LLC · 40 Accord Park Dr., Suite #122, Norwell, MA 02061 · 781-435-7941

Changes

We may update this policy from time to time. Updates will be reflected by a revised “Last updated” date above.